Need help with Spectra? Email support@arcsignal.dev. Please do not send passwords, account recovery codes, or payment-card details.
Include the essentials
- What you tried, what you expected, and what happened instead.
- The check type, selected measurements, and exact error message.
- In iPhone Spectra, choose Settings → Support information → Copy support information for app, engine, catalog, hardware, and OS context. Review it before copying and sending; it does not attach scan data.
- For the Experimental Watch companion, include its Settings → About version, release, and build, plus whether the display dimmed or the sweep ended early.
Share only what is needed
Scan archives can include broadcast names, identifiers, network information, raw payloads, and personal notes. Start without an archive. If one is needed to investigate a problem, review the export and share it deliberately. Reduced identifying information is not anonymous. Location tags are excluded from exports by default. A single report uses Include scan location; Export All Sessions uses Include scan locations; Export Selected uses the same collection control. Leave these off for support unless the location itself is necessary. For a scan issue, share only the relevant session rather than a whole collection. Reduced identifying information can include location too if you explicitly choose it. Check screenshots for personal or location details.
Nothing is sent to support automatically. Google Workspace handles support email; Zoho Desk handles support tickets and replies.
Useful links
Company and product information is also available in Spectra through Settings → About Spectra → Arc Signal website.
Support can help explain an app issue, but cannot certify a location as safe or provide an emergency response. For an immediate safety concern, use appropriate local assistance.
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