Arc Signal / Support
How can we help?
Practical guidance for Spectra, clear answers, and help when you need it.
Explore a topic below, read the complete Spectra Guide, or contact support.
Getting started
- Get started with Spectra
Choose a check, set up access, and understand what each measurement can tell you.
- Use Spectra while traveling and in shared spaces
Practical checks for hotels, shared spaces, travel, and places you are allowed to inspect.
Product Guide
- Understand findings, names, and signal strength
Read possible identities, supporting evidence, signal strength, and the limits behind each finding.
- Use the magnetic meter
Use close-range magnetic clues to guide a closer physical look, with safe practice and clear limits.
- Understand Monitor and its baseline
Understand starting comparisons, observation changes, and deliberate baseline updates.
Troubleshooting
- Troubleshoot missing devices and unexpected readings
Resolve access, collection, storage, import, and measurement issues without losing your evidence.
Privacy & sessions
- Manage sessions, export results, and erase your data
Save, search, recheck, import, export, and manage your observations deliberately.
Experimental Apple Watch
- Take a sweep with the Experimental Apple Watch companion
Prepare a 30-second Bluetooth sweep and review transfers, capacity, and recovery.
Company overview
- About us
Meet Arc Signal and the principles behind Spectra.
- Contact Arc Signal support
Explain an app issue and share only the information needed to investigate it.
Email support
Need a hand?
Tell us what you tried, what you expected, and what happened. Start with a description—not private scan data.
Email supportsupport@arcsignal.dev
Opens your mail app. Nothing is attached or sent automatically.
Google Workspace handles support email; Zoho Desk handles support tickets and replies. Review attachments before sending. See our support privacy information.
What to include in a support request